We added a new feature to our website.
First you have to know
As you may have noticed on the right side of the page you now see a login window if you visit the website from an external network.
To login there you first need to reset your password in my.ram ['cause we added bcrypt password hashing to our db (was ssha512 before)].
If you visit the website from within the ramnet network we log you in automatically. You should see the greeting on the right side of the page.
Now, since you are logged in you can head over to Get Help and submit your issue. We will be way faster figuring out what's wrong because we can directly match the request to you.
Please use the email address you gave us when opening tickets without login.